Help center
Frequently Asked Questions
Straight answers about the Potty Zone Pad, training, washing and orders. Can’t find what you need? Get in touch.
The Pad and Your Dog
My dog already pees next to the pad. Will this fix that?
It can help with some practical causes, like a pad that is too small for your dog, one that slides around, or a spot that keeps changing. It can’t guarantee a change in behavior. Results vary by dog, and consistent rewards still matter.
Will my dog know how to use it immediately?
Some dogs do; many need a few days to a few weeks. Keep the pad in one place, offer regular opportunities and reward success right away. Never punish accidents.
Is the pad scented or treated with an attractant?
We don’t make any attraction claims. If a scent cue is ever added, we will only describe its effect after it has been tested against an unscented pad.
Which size should I choose?
The pad comes in three sizes: Small, 19.7 × 27.6 in (50 × 70 cm); Medium, 27.6 × 39.4 in (70 × 100 cm); and Large, 35.4 × 47.2 in (90 × 120 cm). Choose a size that comfortably fits your dog’s natural potty stance, with extra room around the edges, and think about how much your dog turns before going. The product page has a to-scale size guide. Size helps, but it can’t guarantee success on its own.
My male dog lifts his leg. Will a flat pad work?
A flat pad protects the floor, not walls or furniture. Leg-lifters may need a vertical guard, which is why the Apartment Protection Kit includes a splash and edge guard once it is available.
How do I wash it?
Full care instructions come with the pad and will be listed on the product page once confirmed with our manufacturer. Rotating two pads makes the routine much easier.
Does it replace walks?
No. It’s an indoor backup for early mornings, bad weather and long days. Dogs still need outdoor time, exercise and enrichment.
Can I use it for a senior dog?
An accessible indoor spot can help some senior dogs. If accidents are new, frequent or come with other changes, please talk to your veterinarian first.
Can I use it for my cat?
It’s designed and described for dogs only. Cats have different litter preferences, and accidents outside the litter box can have medical causes worth checking with a vet.
Orders, Shipping and Delivery
Which setup should I start with?
Start by choosing the size that fits your dog and your space. Then pick Essential (one pad and the digital quick-start guide) or the Daily Clean Routine (two pads of the same size, the guide and 3 dog-care e-books), so one pad can stay down while the other is washed and dried.
Can I order two pads together?
Yes. The Daily Clean Routine includes two pads in the same size you select, so one can stay down while the other is in the wash. Both pads follow the same delivery timeline.
When will my order ship?
Every order is prepared and dispatched within 48 hours.
How long will my order take to arrive?
Once it ships, US delivery typically takes 6–12 business days. Since your order is prepared first, count that window from the day it ships, not the day you order. Delivery times are estimates, not guarantees.
How will I receive the digital guide and e-books?
They’re digital, so they don’t ship with your pads. They’re delivered separately, to the email address on your order. You can read the core of the setup guide anytime on our How It Works page.
What if my package is delayed?
Carriers occasionally run behind, especially around holidays. If your order hasn’t arrived by the end of its estimated window, contact us with your order number and we’ll look into it with you.
Where can I find your return policy?
On our Shipping & Returns page, along with everything about shipping and delivery.
How can I contact you?
Use our contact page and we’ll get back to you by email.
Still Deciding?
Read the setup guide to see what the first week usually looks like.