Refund Policy
Last updated: November 6, 2026
30-day returns
If the PAWNEVIA Potty Zone Pad isn’t right for you, you can return it within 30 days of delivery. To be eligible, the pad must be unused and unwashed, in its original condition and packaging. For hygiene reasons we can’t accept pads that have been used by a pet or washed.
How to start a return
- Email support.pawnevia@gmail.com with your order number and the item(s) you want to return.
- We’ll reply with the return address and instructions. Please don’t send items back before you receive them; returns sent without instructions can’t be processed.
- Ship the item back with a trackable method. Unless the item arrived damaged, defective or wrong, return shipping costs are paid by the customer.
Damaged, defective or wrong items
If your order arrives damaged, defective or not as ordered, email us within 14 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund for that item, at no cost to you.
Refunds
Once your return is received and checked, we’ll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it. Original shipping charges are not refundable, except for damaged, defective or wrong items.
Daily Clean Routine
You can return one or both pads from a Daily Clean Routine. The refund for each pad is the amount you actually paid for it after the bundle discount, as shown on your order. The e-books included with the Daily Clean Routine are digital and can’t be returned once they have been delivered.
Exchanges
The fastest way to get a different size is to return the original pad as described above and place a new order for the size you need.
Questions
Contact us at support.pawnevia@gmail.com.