Shipping Policy
Last updated: November 6, 2026
Where we ship
We currently ship to addresses in the United States.
Shipping rates
- Free standard shipping on orders of $44.90 or more (after discounts). That includes every Medium and Large pad and every Daily Clean Routine.
- $3.99 standard shipping on orders under $44.90.
The final shipping cost is always shown at checkout before you pay.
Processing time
Orders are prepared within 48 hours. Orders placed on weekends or US federal holidays are prepared on the next business day.
Delivery time
After dispatch, US delivery typically takes 6–12 business days (Monday to Friday, excluding holidays). Delivery times are estimates provided by our shipping partners, not guarantees, and can be longer during peak seasons or severe weather.
Shipping confirmation
When your order ships, we email you a shipping confirmation. Tracking details are included when the carrier provides them.
Digital items
The e-books included with the Daily Clean Routine are delivered by email, separately from your pads.
Delays, lost or damaged parcels
If your order hasn’t arrived within 15 business days of dispatch, or arrives damaged, email support.pawnevia@gmail.com with your order number and we’ll look into it with the carrier. If a carrier ever asks you to pay an additional fee at delivery, please contact us before paying.
Address accuracy
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible; we can update the address only before the order is dispatched.